NETSTAR SUCKS

IS THERE STARS THAT CAN BE DEDUCTED, LIKE TO GIVE THEM A MINUS 3 STARS. BEEN PAYING FOR DEVICES THAT I DONT EVEN HAVE ! JIP, THEY PHONED ME BACK TO SEE IF THEY COULD HELP, BUT IN THE MEANTIME THEY STILL DEBIT MY ACCOUNT BY FULL. STILL MAKING ME PAY FOR 2 DEVICES I DO NOT HAVE ! NO WORD, AT LEAST THE WORDS I HAVE WOULD NOT BE ALLOWED HERE.