Netstar Stinks

I signed up for Netstar for R199 pm, aparatently the premium package. From day 1 they disappointed. I received a call from the installation technician to schedule an instalation date, only to find out that he was in PE and I was in Stellenbosch. Then I noticed that the log book (one of the reasons I signed up for SARS purposes, doesn't give the correct km's, doesn't give the correct times when vehicle started. I escalated this - no joy. Then today, I received a call from Netstar explaining how the emergency button and associated services in case of emergency worked. The she said it would be an extra R89 per month on top of the R199. I was shocked. This was never explained to be and I understood that the R199, being the top package, would surely include emergency response services - and if not, that should have been explained upfront. Very very annoyed and to pull out of the agreement now will cost me a lot of money. My recommendation would be to look hard at an alternative service provider. Netstar stinks!