Hellopeter
Share Your Experience
RH
Riccilea H

1 reviews | Active since Oct 2021

01 Oct 2024, 10:52

Netstar still attempting to drain my account t

Netstar just tried to deduct 2700 from my account for a unit that was cut out of my motorcycle by mechanics who said its installation damaged my electronics. The device has been on the shelf for the last year and they're refusing to acknowledge 7000 Rands worth of damage done to my bike and a product that isn't working yet still trying to make me pay the entire terms worth when the device has never even worked.

0
Replies (3)
Netstar
Netstar's reply01 Oct 2024, 10:57
Official
Good day Riccilea,

Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.

A consultant will make contact with you to assist with your query.

Kind Regards,
Netstar

RH
Riccilea H's update01 Oct 2024, 11:05
Reviewer Update
So this is the exact same response I got the other day to my review that got your attention. Someone called me and said "my manager told me to tell you we will cancel the contract free of charge" then yesterday I get a message saying debit order of 2100 has been returned and today I get a sms saying debit order of 2700 has been returned. Your company costed me a 7000 repair with suzuki. I think you guys owe me that money because your technician broke my electronics. Yet despite that you are still trying to collect money for a contract that doesn't stand because your product was on my shelf and there's a years of communication to prove that I have tried to let you know.
Netstar
Netstar's reply01 Oct 2024, 11:12
Official
Hi Riccilea, 

We have noted your query and would like to assist you in any way that we can. 

One of our consultants will reach out to you personally for assistance. 

Regards, 
Netstar