WJ
Wessel J
1 reviews | Active since Apr 2021
13 Apr 2021, 14:19
Netstar should have the star removed...
I read the many complaints about Netstar and it seems that their management/owners is not worried about it at all... After my unit was installed, the monthly debit order was not deducted and when they eventually realised this, they phoned me to offered a 50% discount, as it was their fault. Eventually they deducted 80% of the fee. The SMS reply system is also not working as advertised (not sending a reply), yet I have to pay for it. I phoned several times and sent several WhatsApp messages, only to hear that they will come back to me, which rarely happens and they cannot find the recorded conversations... Can the Consumer Protection Unit please do something!
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Replies (2)
Netstar's replyOfficial
13 Apr 2021, 16:19Good Day Wessel,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
Netstar's reply13 Apr 2021, 16:19
Official
Good Day Wessel,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
WJ
Wessel J's updateReviewer Update
29 Apr 2021, 10:46Good day Netstar
Thank you for the standard reply which you seem to use for everybody that complains...
At least two of your personnel contacted me, one about the payment issue, and one about the technical issue with the SMS replies that do not go through. Both said they will "elevate" it and come back to me, but I'm still waiting for the replies from "up high" a week later... :-(
Thank you for the standard reply which you seem to use for everybody that complains...
At least two of your personnel contacted me, one about the payment issue, and one about the technical issue with the SMS replies that do not go through. Both said they will "elevate" it and come back to me, but I'm still waiting for the replies from "up high" a week later... :-(
WJ
Wessel J's update29 Apr 2021, 10:46
Reviewer Update
Good day Netstar
Thank you for the standard reply which you seem to use for everybody that complains...
At least two of your personnel contacted me, one about the payment issue, and one about the technical issue with the SMS replies that do not go through. Both said they will "elevate" it and come back to me, but I'm still waiting for the replies from "up high" a week later... :-(
Thank you for the standard reply which you seem to use for everybody that complains...
At least two of your personnel contacted me, one about the payment issue, and one about the technical issue with the SMS replies that do not go through. Both said they will "elevate" it and come back to me, but I'm still waiting for the replies from "up high" a week later... :-(