SP
Steve P
1 reviews | Active since Dec 2014
18 May 2021, 09:56
Netstar service..What service?
I called Netstar 4 days ago to purchase a tracker for my vehicle and pay in advance for three years. I was told sales will get back to me as my request was not normal, I am supposed to take a contract with monthly payments.
Behold, 4 days later, no contact! I think after reading the list of reviews, the only conclusion I can come to is, "How blessed I am they did not contact me" I would have had more troubles getting service from them than joy.
Not a company to work with.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
25 May 2021, 17:06Good Day Steve,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Our friendly customer service agent will be happy to answer any questions you might have regarding our products and services.
Kind Regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Our friendly customer service agent will be happy to answer any questions you might have regarding our products and services.
Kind Regards
Netstar
Best regards,
Netstar's reply25 May 2021, 17:06
Official
Good Day Steve,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Our friendly customer service agent will be happy to answer any questions you might have regarding our products and services.
Kind Regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Our friendly customer service agent will be happy to answer any questions you might have regarding our products and services.
Kind Regards
Netstar
Best regards,
SP
Steve P's updateReviewer Update
25 May 2021, 23:36Dear Netstar,
Responding to my complaint a week later seems to confirm your speedy response. To date there was no contact from your side regarding my request for service, no questions to be answered, just a service to be delivered. Your friendly customer service agent did not know how to help a potential cash paying (up-front) client and escalated the request to finance. Since then the trail went cold and agents went missing or mute and not even smoke signals from your side.
I am sorry to say, there are other companies who were willing to supply the service needed.
Kind regards
Steve
Responding to my complaint a week later seems to confirm your speedy response. To date there was no contact from your side regarding my request for service, no questions to be answered, just a service to be delivered. Your friendly customer service agent did not know how to help a potential cash paying (up-front) client and escalated the request to finance. Since then the trail went cold and agents went missing or mute and not even smoke signals from your side.
I am sorry to say, there are other companies who were willing to supply the service needed.
Kind regards
Steve
SP
Steve P's update25 May 2021, 23:36
Reviewer Update
Dear Netstar,
Responding to my complaint a week later seems to confirm your speedy response. To date there was no contact from your side regarding my request for service, no questions to be answered, just a service to be delivered. Your friendly customer service agent did not know how to help a potential cash paying (up-front) client and escalated the request to finance. Since then the trail went cold and agents went missing or mute and not even smoke signals from your side.
I am sorry to say, there are other companies who were willing to supply the service needed.
Kind regards
Steve
Responding to my complaint a week later seems to confirm your speedy response. To date there was no contact from your side regarding my request for service, no questions to be answered, just a service to be delivered. Your friendly customer service agent did not know how to help a potential cash paying (up-front) client and escalated the request to finance. Since then the trail went cold and agents went missing or mute and not even smoke signals from your side.
I am sorry to say, there are other companies who were willing to supply the service needed.
Kind regards
Steve