AR
Alvin R

1 reviews | Active since Sept 2021

19 Nov 2025, 08:53

Netstar service outright useless

Netstar, if you want to to keep clients and evolve, your staff needs to be trained or replaced. Firstly, marketing staff were outright useless. Secondly, after the contract was paid up and POP sent, Tiisetso Mofooka, ignores the POP email and sends again to pay. Your services were very poor. I once called the control centre for assistance and the operator was very confused and acted like she works for DSTV or one of the government departments.

0
Replies (2)
Netstar
Netstar's reply19 Nov 2025, 09:01
Official
Good day Alvin, 

We are sorry that you have had this experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards 
Netstar 
AR
Alvin R's update19 Nov 2025, 12:14
Reviewer Update
Many emails were sent to and fro. Too many people trying to resolve one clients issue so its creating confusion amongst them. After repeated emails, a proper invoice was provided and payment made. POP was sent to the email sender then another person sends email without reading properly.
This contract was settled, the balance was paid off. No need to contact me further