Netstar service is pathetic! Do not install their products!

Pathetic service! My vehicle was ******. I reported the matter to Netstar within 5 minutes of the theft. They have not provided me with updates in the last 2 days! I've been trying to call them numerous times, they transfer my call to an automated service which instructs me to leave a message! I have been unsuccessful in trying to contact any person to provide me with an update! They refuse to assist! The consultants who answer initially are totally unhelpful, some of them actually cut me off and dropped while i was speaking! They have not yet recovered my vehicle, and are now avoiding my calls! Absolutely unacceptable! I have the top of the range package inserted in my vehicle - netstar early warning system, and itbwas reported minutes after the incident! Yet they cant track my vehicle or even jave the courtesy of calling mw and keeping in contact!