NETSTAR SERVICE IS **** AND FITS TRACKING UNITS THAT DONT WORK

*** service from Netstar, I requested for detailed trip report for 15 September 2020 to 10 October 2020 for insurance purposes. I sent an email on the 29th October 202o, i received no feedback, I sent another email again on the 5th November 2020 and I still didn't receive any feedback. I made a call to Head office and spoke to a lady by the name Emily Motsepe and asked why they have not responded to my emails. I then went on to request for a trip report for the days specified, to my surprise I was told that the tracking unit in the car is not working therefore they cannot provide me with the trip report. I demanded to have this feedback in writing and for them to book a date to get the tracking unit checked and fixed. 10 days later I still did not get any feedback regarding this matter. Yesterday on the 17th November 2020 I made a call to Netstar Head office to demand service, I spoke to a lady by the name of Lerato Ledwaba aka (Customer Service Supervisor) to express my dissatisfaction regarding this entire case.

Firstly, if I as a paying customer did not call to request for a trip report, Netstar would have been quiet about the faulty unit and continued debiting money from my account for the ****py service that they are providing.

Secondly, Why does Netstar not alert its customers when their tracking unit malfunctions? Its not our duty as customers to figure out when the tracking unit becomes faulty.

Thirdly, I was sent a letter stating the faultiness of the tracking unit. The letter looks unprofessional, invalid because it had no authorization signatures from management, anyone that's not experienced can type it and put the letter-head on the top of the document.

THIS GOES OUT TO YOU NETSTAR MANAGEMENT!!!!! YOUR SERVICE IS **** AND YOU DO NOT PRIORITISE YOUR CUSTOMERS. MAKE SURE YOU ALERT YOU CUSTOMERS TO COME GET THE TRACKING UNIT TESTED REGULARLY NXA. STOP FITTING TRACKING UNITS THAT DONT WORK ON PEOPLES CARS.