Netstar service is a joke!!!!

I am not quick to complain but this is getting out of hand Netstar installed tracking for me in December 2021 and it only worked for a few hours. The vehicle is now in Namibia and after making contact i was promised that it would be fixed in early January, nothing happened .

Call after call with no result, so on the 26th of January i asked that my contract be cancelled due to no deliverance from Netstar and was told that i would have to pay a penalty as i am still in contract.

I am paying for something that does not work and now i get penalised if i cancel what a joke!!

Reference number ***5