Netstar Service Complaint

I am dissatisfied with the services provided by Netstar. In 2019, I paid for a tracking device upfront, and the contract remains active. However, I have encountered several issues:

Unauthorized Debit Attempts: Netstar has attempted to debit funds from an account that was closed over a decade ago. This account is unrelated to the service I signed up for.

Lack of Communication: I did not knowingly subscribe to the Netstar Companion service, and no one communicated this to me. Despite this, Netstar has shared my particulars with Nimple Group, who appear to be acting as debt collectors.

Credit Score Impact: These actions have adversely affected my credit score, and Netstar has failed to provide a satisfactory explanation for their actions.

Given the seriousness of this matter, I kindly request that Netstar rectify the situation within the next three hours. Failure to do so will compel me to escalate this issue to the relevant ombudsman and pursue compensation.