Netstar service

I am extremely losing my patience with Netstar support at the moment. I have logged a call 2 weeks back requesting my trips logs from May to June which are not available because my tracker was not working since 5th May 2023 and i only noticed 2 weeks back and the team was also not aware. I am still not getting any joy in terms of getting my logs even today. Call was logged with their "IT" but no feedback instead i get stories and things i didnt request.

How can one have a tracker and it doesnt work for more than 2 months without the provider being aware of it? I took this specific contract with logs for a reason now i can't even get that retrieved for me.