Netstar Safe Drive, booking service is getting worse
This is tiring Firstly the number changed and it impacted customers, that took a while to resolve as well When I call the NEW number i was given I get told now, previously my ride was booked but now I'm told its the wrong number LIKE REALLY The debit order goes through without any issues but when the service needs to be provided, I get tossed around and the previous trip I booked and driver details weren't provided, I was almost left alone at the airport, that trip needs to be cancelled and not as part of my trip, like I said before, if you cant provide the service, don't be too quick to take the money I my ride booked and confirmed ASAP
Helpful (0)
Replies (3)0
Replies (3)Netstar's replyOfficial
15 May 2026, 13:08Good day Baleseng,
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us.
Please note that a consultant will be in contact with you shortly to provide further assistance.
Kind regards,
Netstar
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us.
Please note that a consultant will be in contact with you shortly to provide further assistance.
Kind regards,
Netstar
Netstar's reply15 May 2026, 13:08
Official
Good day Baleseng,
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us.
Please note that a consultant will be in contact with you shortly to provide further assistance.
Kind regards,
Netstar
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us.
Please note that a consultant will be in contact with you shortly to provide further assistance.
Kind regards,
Netstar
's updateReviewer Update
19 May 2026, 22:14I am trying to make another booking, 4 calls and still goes through the wrong number and I get told I need to drop the line and use the App
So looks like nothing is resolved
I just need a number to call all the time that works to the right team
So looks like nothing is resolved
I just need a number to call all the time that works to the right team
's update19 May 2026, 22:14
Reviewer Update
I am trying to make another booking, 4 calls and still goes through the wrong number and I get told I need to drop the line and use the App
So looks like nothing is resolved
I just need a number to call all the time that works to the right team
So looks like nothing is resolved
I just need a number to call all the time that works to the right team
Netstar's replyOfficial
20 May 2026, 07:25Good day Baleseng,
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us. Please note that a consultant will be in contact with you shortly to provide further assistance.
Regards,
Netstar
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us. Please note that a consultant will be in contact with you shortly to provide further assistance.
Regards,
Netstar
Netstar's reply20 May 2026, 07:25
Official
Good day Baleseng,
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us. Please note that a consultant will be in contact with you shortly to provide further assistance.
Regards,
Netstar
Thank you for bringing this matter to our attention. We regret to hear about your experience and appreciate you taking the time to share your concerns with us. Please note that a consultant will be in contact with you shortly to provide further assistance.
Regards,
Netstar
