KM
Kelebogile M

1 reviews | Active since Aug 2010

23 Jun 2021, 15:51

Netstar ripping me offf

I think Netstar is trying to rip me off. I had an insurance contract with budget for my car which also include the tracker from Netstar. I was making the payment to budget all this time and in January I asked Budget to freeze or cancel my contact because I am current experiencing financial problems. They did that and advised me that after 3 months the policy will lapse, I was not advised to phone Netstar also to cancel the contact with them and I also thought that if I have cancelled with Budget they will notify Netstar. Now Netstar has sent me their statement, saying i owe them from March till June. Why only sending me the statement now but not in January, why only changing me from March but not from January. Please stop ripping us off.

0
Replies (4)
Netstar
Netstar's reply23 Jun 2021, 17:20
Official
Good day Kelebogile,

Thank you for bringing this matter to our attention.

We will contact you to assist.

Kind regards,
Netstar

Best regards,

KM
Kelebogile M's update27 Jun 2021, 18:11
Reviewer Update
Good day,

Thank you, and please be advised that i don't answer my cellphone between 8-5, you can contact me via emails.

Thank you
Netstar
Netstar's reply28 Jun 2021, 08:34
Official
Good day Kelebogiile,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together. 

Kind regards,
Netstar

Best regards,

KM
Kelebogile M's update05 Jul 2021, 09:30
Reviewer Update
Good day,

I still haven't received any feedback from you. I asked you to phone me at 12:30 on Monday 28 but nothing. I don't answer my cellphone during working hours, please contact me in wring on the following email address: lebomogojee@gmail,com.