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Keitemogetse T

1 reviews | Active since Jul 2014

05 May 2026, 12:21

Netstar rejects cancellations

They delay the cancellation process to keep you in debt. They are still not cancelling as per my request, and they continue to bill me every month.

0
Replies (4)
Netstar
Netstar's reply05 May 2026, 12:32
Official
Good day Keitemogetse,

Thank you for contacting us and bringing this matter to our attention. We are sorry for experience you had regarding your cancellation request.

Please allow us an opportunity to investigate the matter and our Internal Team will contact you for further assistance.

Kind Regards,
Netstar


Best regards,

Netstar
Netstar's reply06 May 2026, 10:49
Official
Good day Keitemogetse, 

Kindly note that we attempted to contact you but were unable to reach you.
This email serves as confirmation that RSF516GP has been cancelled as per your request. Please note that, as the cancellation request was processed late, a three‑month credit has been app**** to your account.
We sincerely apologize for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Netstar

Best regards,

KT
Keitemogetse T's update01 Jul 2026, 20:59
Reviewer Update
Noted, thank you.
Netstar
Netstar's reply02 Jul 2026, 06:58
Official
Good day Keitemogetse, 

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. 

Kind Regards,
Netstar

Best regards,