1 reviews | Active since Mar 2009
Netstar refusing to cancel policy
I have had the worst experience with netstar. These guys are recommended to me by Outsurance. I sold my vehicle on Monday and I called them to cancel. To date this not cancelled. I spoke to this call centre guy Mario who was rude and antagonistic as soon as I said I wanted to cancel. He further was forcing me to agree with paying almost R600 to cancel my account. I told him that I do not agree to this pressure of being forced to pay R600 when the vehicle is not mine. Further I told him that he needs to send me communication as this in violation the CPA and I need legal to check. He did not like my answer even though I asked to speak to his manager. He cut me off. Mario is a bully and does not know how to deal with customer. He should be disciplined for cutting me off.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
