hM
hilda M

1 reviews | Active since Jul 2011

12 Oct 2022, 08:47

NETSTAR REFUSING TO CANCEL MY CONTRACT-pathetic service

I have been trying to cancel my NETSTAR contract since 17th August 2022, but NETSTAR keeps invoicing me. This is totally unacceptable. I was invoiced again for October, and I paid, yet they refuse to cancel my contract and still insist on billing me nonstop. Please cancel my contract, my car was sold in August 2022 already, yet I am still stuck with a contract that cannot be canceled. I keep being referred to my signed contract, yet they cannot produce a copy of it! This is the worst service I have ever encountered - paying for a product I am no longer using!

0
Replies (2)
Netstar
Netstar's reply12 Oct 2022, 10:15
Official
Good day Hilda 

We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract.
We will contact you to assist.

Regards 
Netstar
Netstar
Netstar's reply12 Oct 2022, 10:32
Official
Good day Hilda 

Thank you for taking our call. Your cancellation has been processed. Have a good day 

Regards
Netstar