Netstar refusing to cancel account and sending me to collections repeatedly

Title: Netstar refusing to cancel account and sending me to collections repeatedly

I am बेहद frustrated with the way Netstar is handling my account.

I sold my vehicle and informed Netstar, including providing the new owner’s details who agreed to continue with the service. Despite this, my account was handed over to Nimble Credit Solutions.

I then paid the full amount to Nimble and received a PAID-UP letter confirming that my account (***2) is settled in full.

However, Netstar continues to: - Refuse to cancel my subscription - Ignore my emails - Send me back to Nimble for new charges - Allow Nimble to call me repeatedly even though the account is already paid

This is unacceptable. I should not be harassed for payment after settling the handed-over account, and I should not be billed for a service on a vehicle I no longer own.

I am requesting: 1. Immediate cancellation of my Netstar contract 2. Confirmation that my account is closed 3. That all further billing stops 4. That Nimble Credit Solutions stops contacting me

If this is not resolved urgently, I will escalate the matter to the National Consumer Commission.

This experience has been stressful and unprofessional.

— Teboho Sibiloane