JL
Jean-Marc Lalouette
1 reviews | Active since Jun 2013
06 Mar 2023, 11:43
Netstar refuses to cancel subscription.
Dear Netstar. How does one cancel one's subscription? Because when you phone to cancel, you are told you will be contacted shortly, and two months later you're still being billed for a service you asked to be cancelled... And no one has contacted you.
You owe me for two months subscription for a service that I tried to cancel in January for a car I no longer own. 0/10 Would never use Netstar again.
In fact. I have now instructed my bank to stop your debit order, and reverse the l;ast payment, as you seem incapable of doing it yourself
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Replies (1)Netstar's replyOfficial
06 Mar 2023, 12:42Good day Jean-Marc,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
Best regards,
Netstar's reply06 Mar 2023, 12:42
Official
Good day Jean-Marc,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
Best regards,
