NETSTAR REFUSED TO LOCATE MY VEHICLE

Hello Peter I have a three year contract for two vehicles with NETSTAR which I took in February this year 2024. On sunday 5th May 2024, I gave my son one of my vehicles and on his way back home he ran out of gas and decided to park the vehicle on the side of the road and go buy gas. Unfortunately he couldn't call me or anyone at home as his phone battery was flat. When he returned, he couldn't find the vehicle on the road side where he had left it. His friend whom he had gone to borrow money and a container for gas called us to report that they couldn't find my vehicle. I phoned NETSTAR as I knew that I have a working contract with them. On the first call, they wanted a vehicle VIN number, I had to drop the call and look for the vehicle VIN number. I called them again to give them the VIN number they had asked for, and unfortunately a lady who received the call decided to drop the phone on my ears as I was still talking to her. I called again and it kept on ringing without reception for numerous times. On the ninth call, a gentleman received a call and I explained everything and provided him with the VIN number they had asked for, he told me that I took the basic premium or contract and unfortunately they could not help me. He referred to the nearest police station. As my son had lost the vehicle I couldn't go to the police station and open a case. All this took place around 21h00. Around 04h30, I received a call from Graphite security that they found a car and it was vandalized at that moment. I have pictures and all phone records for this matter.

Regards,