HS
Harsha S
1 reviews | Active since Apr 2021
12 Dec 2023, 09:43
Netstar- Poor Staff and Billing
I have been a client for 8 years with Netstar, the service received, especially when i changed vehicles was shocking! I changed vehicles in May 2023 1stly- they never removed the 1st vehicle from the tracking app- i can still track my old vehicle- imagine if the new owner knew that? 2ndly- from May, they still double debit, for both vehicles, even after numerous calls and emails. Their incorrect billing for 6 months, resulted in my reversing my debit order, only for their credit control team to send me threatening SMSs. Hlengiwe Phatathi, credit control administrator at Netstar, rude with absolutely no people skills. After 8 years, i would not recommend Netstar
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
12 Dec 2023, 10:34Hi Harsha
We are sorry to hear that you have had this experience.
In the aim to improve on the service you have received this matter will be escalated to the relevant department for further assistance.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are sorry to hear that you have had this experience.
In the aim to improve on the service you have received this matter will be escalated to the relevant department for further assistance.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's reply12 Dec 2023, 10:34
Official
Hi Harsha
We are sorry to hear that you have had this experience.
In the aim to improve on the service you have received this matter will be escalated to the relevant department for further assistance.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are sorry to hear that you have had this experience.
In the aim to improve on the service you have received this matter will be escalated to the relevant department for further assistance.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's replyOfficial
12 Dec 2023, 15:21Hi Harsha
We are pleased to see that you were contacted and assisted.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's reply12 Dec 2023, 15:21
Official
Hi Harsha
We are pleased to see that you were contacted and assisted.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted.
Should you need any further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
HS
Harsha S's updateReviewer Update
30 Dec 2023, 07:07Hi Netstar
This query still remains unresolved! I don't understand why your credit control team cannot update the system! I was debited on the 20th December and again this morning
This query still remains unresolved! I don't understand why your credit control team cannot update the system! I was debited on the 20th December and again this morning
HS
Harsha S's update30 Dec 2023, 07:07
Reviewer Update
Hi Netstar
This query still remains unresolved! I don't understand why your credit control team cannot update the system! I was debited on the 20th December and again this morning
This query still remains unresolved! I don't understand why your credit control team cannot update the system! I was debited on the 20th December and again this morning
HS
Harsha S's updateReviewer Update
30 Dec 2023, 09:46Hi Netstar...this is the same response from the 12 December yet your team still cannot get this right, it is unacceptable! I have read other reviews and it's clearly the norm of how Netstar treats their customers
HS
Harsha S's update30 Dec 2023, 09:46
Reviewer Update
Hi Netstar...this is the same response from the 12 December yet your team still cannot get this right, it is unacceptable! I have read other reviews and it's clearly the norm of how Netstar treats their customers
Netstar's replyOfficial
30 Dec 2023, 09:55Hi Harsha,
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's reply30 Dec 2023, 09:55
Official
Hi Harsha,
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
HS
Harsha S's updateReviewer Update
14 Feb 2024, 10:25Hi Netstar
This is becoming increasingly frustrating! I was double debited more than the actual agreement, agai in December, when this was queried with your credit controller, Hlengiwe Phakathi I was ignored. January debit order did not go off. When I queried this, Hlengiwe advises my account has been handed over to hybrid collections ...on what ground has my account been handed over if Netstar cannot do their job ??
Please resolve this!!
This is becoming increasingly frustrating! I was double debited more than the actual agreement, agai in December, when this was queried with your credit controller, Hlengiwe Phakathi I was ignored. January debit order did not go off. When I queried this, Hlengiwe advises my account has been handed over to hybrid collections ...on what ground has my account been handed over if Netstar cannot do their job ??
Please resolve this!!
HS
Harsha S's update14 Feb 2024, 10:25
Reviewer Update
Hi Netstar
This is becoming increasingly frustrating! I was double debited more than the actual agreement, agai in December, when this was queried with your credit controller, Hlengiwe Phakathi I was ignored. January debit order did not go off. When I queried this, Hlengiwe advises my account has been handed over to hybrid collections ...on what ground has my account been handed over if Netstar cannot do their job ??
Please resolve this!!
This is becoming increasingly frustrating! I was double debited more than the actual agreement, agai in December, when this was queried with your credit controller, Hlengiwe Phakathi I was ignored. January debit order did not go off. When I queried this, Hlengiwe advises my account has been handed over to hybrid collections ...on what ground has my account been handed over if Netstar cannot do their job ??
Please resolve this!!
Netstar's replyOfficial
14 Feb 2024, 12:04Hi Harsha
We are sorry to hear of the experience you have had.
Kindly note that this matter has been escalated to the relevant department for assistance.
Kind regards,
Netstar
We are sorry to hear of the experience you have had.
Kindly note that this matter has been escalated to the relevant department for assistance.
Kind regards,
Netstar
Netstar's reply14 Feb 2024, 12:04
Official
Hi Harsha
We are sorry to hear of the experience you have had.
Kindly note that this matter has been escalated to the relevant department for assistance.
Kind regards,
Netstar
We are sorry to hear of the experience you have had.
Kindly note that this matter has been escalated to the relevant department for assistance.
Kind regards,
Netstar