NETSTAR POOR SERVICE

I AM A BROKER AND HAD TO ARRANGED INSURANCE FOR A CLIENT'S VEHICLE. THE CONDITION IS THAT THE VEHICLE SHOULD HAVE A TRACKING SYSTEM. SINCE APRIL LAST YEAR I HAVE BEEN REQUESTING THEM TO CONTACT MY CLIENT. THEY FINALLY CONTACTED MY CLIENT TODAY AFTER MORE THAN A YEAR TO MAKE ARRANGEMENTS TO FIT THE TRACKING SYSTEM. ONE YEAR AND THREE MONTHS LATER. THEIR SERVICE IS POOR. ONE WONDERS WHAT THEIR SERVICE IS LIKE SOMEONE HAS THEIR VEHICLE ****** HOW LONG THEY WOULD TAKE BEFORE THEY START TRACKING THE VEHICLE .