MP
Mike P
1 reviews | Active since Jan 2010
13 Mar 2021, 11:28
Netstar POOR Service
I entered into a 3 year contract on 11 March 2021 and was told that I would be contacted by an installer who would give me a date and time for the installation. I received a sms stating that my installation would be done today 13 March. No Call or appointment time and it is now 11H23 and I am waiting. The customer care, Sales and other departments are closed so no communication route is available. I AM CANCELING THIS CONTRACT. I had to give them one star as i could not progress further. I am within my cool off period so I am going to someone else.
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Replies (3)0
Replies (3)
Netstar's replyOfficial
13 Mar 2021, 12:54Good Day Mike,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar
Netstar's reply13 Mar 2021, 12:54
Official
Good Day Mike,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar
MP
Mike P's updateReviewer Update
13 Mar 2021, 14:21When it comes to crime there is no second chance so get your legal department to call me as I do not want to do business with a tracking company who cant get the basics together.
I have spoken to my lawyer and we are ready to take the matter further if the need arises. I will also come down on Momentum STI who got Netstar to call me for the tracking device installation.
I have spoken to my lawyer and we are ready to take the matter further if the need arises. I will also come down on Momentum STI who got Netstar to call me for the tracking device installation.
MP
Mike P's update13 Mar 2021, 14:21
Reviewer Update
When it comes to crime there is no second chance so get your legal department to call me as I do not want to do business with a tracking company who cant get the basics together.
I have spoken to my lawyer and we are ready to take the matter further if the need arises. I will also come down on Momentum STI who got Netstar to call me for the tracking device installation.
I have spoken to my lawyer and we are ready to take the matter further if the need arises. I will also come down on Momentum STI who got Netstar to call me for the tracking device installation.
MP
Mike P's updateReviewer Update
13 Mar 2021, 14:23As a mater of interest how come you can reply to me on hello peter but your customer care department is closed ??????????
MP
Mike P's update13 Mar 2021, 14:23
Reviewer Update
As a mater of interest how come you can reply to me on hello peter but your customer care department is closed ??????????