Netstar- Poor service and lack of responsiveness

Rating: 1/0

Dear Netstar Customer Service Team,

I would like to express my profound dissatisfaction with the service we have received as long-standing customers of Netstar. Despite being with your company for several years, we have faced repeated issues with your service quality, response times, and overall handling of our needs.

We have made numerous complaints and provided clear instructions regarding after-sales support for the camera system and tracking devices installed in our vehicles. Regrettably, these complaints have been ignored or mishandled. Our requests to remove units from vehicles we have sold and reinstall them in our new vehicles have gone unattended, despite multiple emails and messages. This neglect is deeply disappointing and unprofessional.

One of the most concerning instances involved my recent major accident. Despite having the early warning unit installed, my family was never contacted, and it appears that the unit was never even activated, despite assurances that it would provide tracking once installed. Such neglect demonstrates a concerning lack of commitment to the service promised by Netstar.

From our experience, it appears that Netstar is more focused on sales than on the actual services offered to loyal customers. For over a year, since 2022, I have been forced to chase up responses and attempt resolution through numerous individuals, including Jennifer, Durell, Trinesh, Dinesh, Johnathan, and Nishaan, among others. Each time, I have been redirected without any tangible solution to our issues.

We expected better from a company we trusted for so many years.

it is clear that Netstar’s current approach to customer support does not align with acceptable standards.

Very dissatisfied and disappointed Customer, S Soni Moodley