NS
Nazareen S
1 reviews | Active since Jun 2023
01 Jun 2023, 16:36
Netstar Poor Service!!!
I have contacted Netstar from the 23rd of May 2023, reporting that my unit on one of our Company vehicle is not working. We have since received a reply that we require a replacement unit, but we have since not been contacted to replace the unit. I have tried to call again, I am then told there are no consultants that could attend to my call, I should send an email. I am still waiting for a response. Ridiculous service from such an important service provider!!!!
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Replies (2)
Netstar's replyOfficial
01 Jun 2023, 16:40Good day
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply01 Jun 2023, 16:40
Official
Good day
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
NS
Nazareen S's updateReviewer Update
05 Jun 2023, 13:50Good day
Further to my complaint, I have been contacted by a technician this morning to set up a time for installation. The appointment was set for 11am today, I have had to hold back all deliveries for that vehicle for today. the technician has still not arrived, this is so frustrating as I have already contacted him trice to confirm that he is in his way. Poor service !!!
Further to my complaint, I have been contacted by a technician this morning to set up a time for installation. The appointment was set for 11am today, I have had to hold back all deliveries for that vehicle for today. the technician has still not arrived, this is so frustrating as I have already contacted him trice to confirm that he is in his way. Poor service !!!
NS
Nazareen S's update05 Jun 2023, 13:50
Reviewer Update
Good day
Further to my complaint, I have been contacted by a technician this morning to set up a time for installation. The appointment was set for 11am today, I have had to hold back all deliveries for that vehicle for today. the technician has still not arrived, this is so frustrating as I have already contacted him trice to confirm that he is in his way. Poor service !!!
Further to my complaint, I have been contacted by a technician this morning to set up a time for installation. The appointment was set for 11am today, I have had to hold back all deliveries for that vehicle for today. the technician has still not arrived, this is so frustrating as I have already contacted him trice to confirm that he is in his way. Poor service !!!