Netstar poor service

Item: Netstar
Rating: 1
Author: Celeste C

Want to cancell a contract. Get no help at all. There service bot dont accept cancellations when you try to use 10. Customer service dont answer after 20 minutes! No email replies. Only automated email telling they will come back after 2 days. Now about 8 days trying. Can Netstar reply.

Helpful (0)

Replies (2)

Netstar's replyOfficial

07 Jan 2025, 10:32

Good day Celeste,

Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Regards,
Netstar

Netstar's reply07 Jan 2025, 10:32

Official

Good day Celeste,

Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Regards,
Netstar

Netstar's replyOfficial

07 Jan 2025, 15:38

Good day Celeste,

Thank you for taking our call and allowing us the opportunity to assist and resolve your complaint.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply07 Jan 2025, 15:38

Official