1 reviews | Active since Jun 2023
Netstar poor service.
My Netstar App sucks. I upgraded as my devices were 3 years old. I should rather have cancelled and find myself another service provider.
1. The App does not update vehicle's location, thus not showing vehicle location - since the device was installed, the location and time of the vehicle stays the same as if the vehicle has not been driven.
2. No "refresh" button to refresh the screen of my android mobile (Samsung A32).
3. Trips not recorded by the App and no live tracking of vehicle/s.
4. Does not allow change of info (i.e. speedometer reading).
5. Other issues: i) Panic buttons not working (no response from Netstar when activated). ii) Delayed automatic arming of tracking device when vehicle parked. iii) No automatic de-activating of tracking device when vehicle driven with tag/token with driver. Thus while driving, the vehicle shows armed. Netstar not following up on status.
Reported above to Netstar, however none resolved.
It seems Netstar does not care. Spoke to several of their staff in different departments and still no solutions
In some cases they promised to return my calls but they do not. I have to call again and again, but still Netstar could not solve the problems.
At some stage their App did not allow me to login. I tried to change the password but got a reply I do not have a valid contract with Netstar.
So the solution seems to be cancel the upgraded contract and find myself a reputable service provider.
It seems Netstar does not care. Spoke to several of their staff in different departments and still no solutions
In some cases they promised to return my calls but they do not. I have to call again and again, but still Netstar could not solve the problems.
At some stage their App did not allow me to login. I tried to change the password but got a reply I do not have a valid contract with Netstar.
So the solution seems to be cancel the upgraded contract and find myself a reputable service provider.
Thank you for sharing your feedback with us. We are always happy to come to the rescue.
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
Thank you for sharing your feedback with us. We are always happy to come to the rescue.
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar