Netstar poor customer service

I recently purchased a new car which came with netstar tracker installed, to make make things easier for my self I thought I can just activate the already installed tracker..I called Netstar for activation first time I was told there are system issues, the agent took my numbers and promised to call me the next day, she never did, I called again, the agent confirmation the tracker details on their side and was routed to retentions team for activation, only to find out it was wrong department, was also routed to smallen team..the lady took down my numbers to call me Back and she never did, I called again the agent said she will send a request for the smallen department to call me and they still never did..if customer service is this poor how about their car recovery performance...the staff does not understand their own process .I find this company to be unprofessional and a joke...have lost confidence in their services completely.