Netstar Poor Customer Service and Cannot delivery on time in full (OTIF)

Firstly, their automated system for which the user chooses the appropriate department to speak to doesn't work for all departments. The purpose of my call was to schedule fitment of a tracker unit on one of my new vehicles. After calling multiple times and trying different options just to talk to another human on the other side, only the "new sales" option has a sales person answering the call in under 5 seconds. This indicates that after sales support is not a priority, but only new sales.

On the 28th of December 2021, I initially called Netstar to arrange fitment on the new vehicle, they said that the "Planning department" will contact me withing 48 hours. Obviously, no response. I've then followed up with an email with my case number on the 6th of January 2022. A few moments later, I received an automatic email response stating that a customer service representative will contact me shortly. Nothing happened until today, 11 January 2022, when i decided enough is enough and started to speak to the sales department to put me through the relevant department. My issue is still pending and hasn't been resolved yet.

In conclusion

Poor technically telephonic service Poor turnaround time to provide feedback to the customer Planning Department doesn't call back