Netstar Poor customer service

I purchased a new vehicle. I called their office and arranged for a new unit to be fitted. The operator told me that they will install 2 days later on a Friday. I waited the entire day and nobody showed. I called back on Monday and they said that it was not sent to their planning department. I got put through to the planning department only to be told that the manager was on another call and will call me back in 5 min. I had to call back a day later as they never did call back. I met the technician and warned him that it was a brand new vehicle and what ever he removes should not be broken and replaced the way it was as my previous new vehicles headlight was reinstalled all skew. I noticed now that my cubby is now reinstalled all skew. I lodged a complaint on Wednesday and they said that someone would contact me. Its now Monday and still nobody has contacted me. The only reason i stay is because i have a 2 year contract. Their app is also useless as it always shows my vehicle is at my wife's place of work which is 20km from home and then 2 minutes later she arrives home. Go figure. Wish i could cancel this contract as i have no issues with Car Track and Tracker. I will never renew this contract. Absolutely POOR service.