Hellopeter
Share Your Experience
LC
Leslie C

1 reviews | Active since Feb 2018

02 Jul 2025, 22:47

Netstar poor customer service

My tracking unit from installation in May 2025 has the incorrect odometer reading. I have tried updated it via the app numerous times it fails. I have called your customer call centre and they have failed. I have been to your Mt Edgecombe office and their technicians have tried and failed. The service from the call centre is poor and unhelp. Nobody is willing to be of assistance. They are rude.

0
Replies (5)
Netstar
Netstar's reply03 Jul 2025, 07:03
Official
Good day Lesile,

We understand your frustrations and would like to put you at ease. 

Please allow us an opportunity to investigate this matter and we will ensure your case is handled to your satisfaction.

Kind Regards,
Netstar
Netstar
Netstar's reply03 Jul 2025, 12:49
Official
Good day Lesile,

Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance. 

We do apologise  for the inconvenience caused. 

Kind regards
Netstar 
Netstar
Netstar's reply03 Jul 2025, 17:28
Official
Good day Lesile,

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar
LC
Leslie C's update04 Jul 2025, 14:28
Reviewer Update
To date I have been getting calls and we going in circles making me test and try things that I have already done. Stop wasting my time and send someone out to sort out the faulty tracking unit. Its been almost 2 months and I am still having these issues. Terrible service.
Netstar
Netstar's reply04 Jul 2025, 16:16
Official
Good day Lesile,

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar