1 reviews | Active since Jul 2021
Netstar poor customer service
I have been n client of Netstar for n few years and had 4 tracking units for 4 different vehicles in my family. During 12 December 2020 my son bought n new car and Netstar was informed of the de installation and re installation of a tracker unit. January passed nothing was done , february passed still nothing was done, March i contacted Netstar again and after being sent from pillar to post i decided to cancell my contracts. I was billed every month for my sons car tracker ven though it was not installed . April i persuid the isue with Netstar and git contacted by a customer service manager Gcobisa Madonono ho tried her utmost best to help and i was copied in her email to other department managers where she explained my isue and confirmed that i was treated badly. Thursday 8 July i contacted Netstar again as i am still billes every moth after i cancelled my contracts with Netstar. They owe me money since Jan 2021 and stil deducts premiums ven my sons installation was never done. Still tjey try to make me the customer the culprit. Netstar has No customer relations , it has taken Netstar 7 months to resolve the isue. I would strongly advise customers to look elswhere if they look for fare treatment from a tracking company. After numerous emails and calls i decided to write this review as there is no customer relations from Netstar only appologies and excuses!!
