NETSTAR POOR CLIENT SERVICE

So,on the 15th of August 2019,i made the decision to have a Netstar Nano unit fitted to my Vehicle,as i am driving a high risk Vehicle,and needed to know that my Vehicle will be safe,But what a bad decision that was,as the unit started giving trouble on the 17th of August already,and up until today,the unit is not in full working Condition.

I contacted Netstar,explaining my problem with the unit,and advised that a technician will be sent out to my Place of Residence,Only to be told that i am staying too far and they cannot accomadate me,I need to take the Vehicle to Bruma for Repairs.So my next Question to Netstar will be<seeing that i stay too far,what happens if my Vehicle gets ****** from my place of Residence,Will that also then be too far to recover my Vehicle.

I am being billed for false alarms,wich is because of THEIR faulty unit and lack of interest of their Custmers,and i dont think that this is fair.

I have sent numerous emails regarding this issue,but to no avail,I even went to the extend to cancel the Netstar debit order in order to Get a response from Netstar,but still nothing.

This is definately poor customer service,they are quick to sell you the unit,but once it comes to problems,you can forget to have it sorted out.

This is not within the consumer act regulation,as i have made this complaint 2 days after the installation,so i think this matter will be taken to the Ombudsman,maybe then this issue will be resolved( but not counting on it).