Netstar - Poor and pathetic service placing client interests and safety at risk

Being a senior person in the corporate security world, I must state that I am appalled at the pathetic service of Netstar. With the current high rate of crime in SA, one would expect a security and safety service provider to be proactive. It was sad realization that a corporate like Netstar has no clue about both client service and reducing the risk to their client. I pay for a Netstar tracking system fitted within my sons vehicle. Two months ago we realised that both the EWS and panic system on the Netstar system was inoperative. I contact the useless Netstar Control Centre. A very disinterested controller advised that a consultant from Netstar would contact me and advise on a resolution. Two weeks later, with no resolution insight and my sons safety at risk, I called in again. I received the same disinterested response. Two weeks thereafter still having received no response, I contacted the local Richards Bay office and advised my problem. Being frustrated, I also advised that I was terminating services with immediate effect as their was no service that I was receiving. The consultant, quite interested in the money that Netstar was making for non delivery of services immediately advised that I needed to provide a month's notice for termination of services. It must be noted that my 3 year contract with Netstar expired more than a year ago. When I advised the consultant that I was receiving no service and that I was not prepared to provide a month's service, I was informed that I had no choice, I had to provide a month's notice. She further advised that a consultant would contact me to resolve the problem. A month later today, 05/07/2019, I still await that call. Netstar, you are a pathetic excuse for a security service provider and a company. I am glad that my nightmare with this company that I pay to reduce my risk, who instead increases my risk is over today. I have a Bidtrack Executive tracking system in my personal vehicle and have received nothing but superb service from them. Today, I fitted a Bidtrack system in my sons vehicle and finally have peace of mind. Netstar, WITH THE CURRENT HIGH RATE OF CRIME IN SA YOUR POOR SERVICE AND TOTAL LACK OF INTEREST IN CUSTOMER SATISFACTION IS PATHETIC. I would recommend the services of Bidtrack to anyone, anytime. Netstar, I have honored your requirement of services non rendered with a month's notice and glad to be rid of you..... If I take this up legally, I am certain that I could recover a lot of money. I neither have the time or energy to waste on you, I guess this is how corporates like you get away with what you do.