Netstar Plus Panic Button does not work

Good Day

I upgraded my plan to a Netstar Plus package for R169 with a panic button. The unit was fitted and activated on 20th December 2022. I tested it on the day and the following day but the panic button was not working.

I gave it another day and tested it again on the 22nd and 23rd but still received no call from Nestar after pressing the button. The mynetstar app on my phone is also not functional and is showing an incorrect plan.

I called your call centre and was advised that the unit had to be reactivated, which they advised they did and I should give it another try the following day. Thereafter the app should show the correct plan and the panic button should work.

I have been testing it every second day and decided to take it back to the Fitment center today (04/01/2023). They decided to completely remove the installed unit and reinstall a new one. It was activated earlier around 12h00. They called the Head Office and were advised that all is in order now. We tried the panic button function again 3 times and still it is not working.

I cannot pay for something that does not work therefore demand that I be put on the Netstar Basic package for R139 per month (without a panic button). I will not be liable for any cost of this change as it is not my fault that your device is not working.

I am highly disappointed in Netstar especially because I have been using your services for a number of years. Now I find myself having to look at your competitors.