Netstar.. pathetic service!!!

Hi To whom it may concern

Does nedstar staff know what they are doing?

I receive Different informaion from various employees at nedstar

1.intially speaking to your sales agent on signing up with nedstar I was told my instalment is R179 Panic button is a separate cost of an additional R10 Which makes it R189 When receiving my statement amount was R193??? Amount higher than what I was quoted

2.when technician installed device with panic button,he showed me how it works Had to press button for 10 seconds in order for it to turn green..then only it's activated Hence wanted to cancel because that's pointless! In the event of a hijacking You don't have 10 seconds to press a button

3.last Thursday I received a call to set up a appointment to remove panic button Appointment was for today the 25th of March at 10am

4.today the 25th of March I receive a call from nedstar Charlene Swanepoel ( ***) She tells me a different story - apparently my instalment is R179 and not R189 or rather not R193 ( as shown in my statement) - appointment is apparently not today the 25th but rather the 27th of March (not the information I was given) to remove panic button -she also tells me that the panic button is a must according to myway insurance) Which was not said to me initially when speaking to the agent who signed me up

WHAT IS GOING ON???? DO YOU GUYS KNOW WHAT YOU ARE DOING OR IS THIS A MICKY MOUSE COMPANY???

THIS IS SO UNPROFESSIONAL AND I HAVE NO FAITH IN NEDSTAR WHATSOEVER!!!!! SERVICE IS PATHETIC!!!