Netstar-Pathetic Retentions customer service

I've called netstar retentions line today 28 August 2020 at 09h57 to cancel my Netstar tracker policy and get a new policy for my new car because i have sold my vehicle and ive waited 13 minutes for someone to answer, and a lady (did not get her name) did answer. As soon as i told her that i want to cancel my policy she cut the call. Thereafter i received a 1 second missed call from the Netstar call centre number. When i called back and 10h14, it was another long wait for 18 minutes, and a lady by the name of ROBYN answered my called (im not sure if it was the same lady as earlier). Ive requested that my policy be cancelled, and by now ive obviously changed my mind about taking another car tracking policy with Netstar as their customer service is pathetic. If people dont like to do their job then they should quit and give another person a chance! Ive also sent an email requesting cancellation of my policy to *** at 10h20 after the disgusting experience with the first call. Ive received an enquiry ref. number of: CAS-***-P1H9 and was told that it takes 30 days to cancel the policy. If my policy isnt cancelled, i will be placing a stop order and reporting this on all the social media platforms i know. Dont be fooled by Netstar's catchy and friendly marketing because in reality its nothing like that. Their sales team are quick to sign a contract but be warned for aftersales, it will leave you with regret. There is no quality control of customer service in this company.