1 reviews | Active since Jul 2017
Netstar - pathetic customer service (non existent)
Absolutely pathetic customer service or lack thereof. I sold my vehicle in June 2020 and notified Netstar via want to continue with them email that new owner doesn't, got no absolutely no response, thereafter I emailed every possible email address I could find more than 8 trimes, still no response. Eventually get a letter from collections company, I emailed them explaing situation, no response, used collection company customer WA number, still no response. In all my emails I stated that i will pay everything I owe up to date of first cancellation letter, On 30/07 I receved a statement from Netstar with total o/s balance of R126.18 which I paid in full amount on 03/08, but still no acknowledgement of my cancelation letters. Now months later I get a letter of demand for O/s amount of R189.27 (3 months installments) plus settlement amount of R63.09, total R252.36, which equates to 4 months installments, although contract states 1 months is required I ask for a breakdown of costs and get a reply stating...... 'This is a breakdown' thats it!!!!! I WILL NEVER DO BUSINESS WITH NETSTAR AGAIN AND WILL ACTIVELY DISCOURAGE ANYONE I KNOW TO AS WELL
Thank you for bringing this matter to our attention.
We will look into your problem and contact you at once.
Kind regards,
Netstar
Thank you for bringing this matter to our attention.
We will look into your problem and contact you at once.
Kind regards,
Netstar
I thought I'd seen the end of Netstar, but it seems not.
Following my previous complaint above, I eventually decided to settle the account and pay the amount requested as I couldn't provide the initial letter I wrote cancelling the contract due to my computer being damaged in a move.
I paid the amount of R189.27 on the 8th February 2021into account specified Nu-debt Trust account, thinking that was it.
Today I see my bank account debited R252.00 by Netstar, what does it take to get rid of Netstar.
Even though I never signed any debit order agreement with them.
As mentioned in previous complaint, it seems staff there are totally ***********.
Lets see how long it takes Netstar to refund me, if they actually ever do.
To other reading this, DON'T DEAL WITH THIS COMPANY, YOU WILL REGRET IT!!!!
I thought I'd seen the end of Netstar, but it seems not.
Following my previous complaint above, I eventually decided to settle the account and pay the amount requested as I couldn't provide the initial letter I wrote cancelling the contract due to my computer being damaged in a move.
I paid the amount of R189.27 on the 8th February 2021into account specified Nu-debt Trust account, thinking that was it.
Today I see my bank account debited R252.00 by Netstar, what does it take to get rid of Netstar.
Even though I never signed any debit order agreement with them.
As mentioned in previous complaint, it seems staff there are totally ***********.
Lets see how long it takes Netstar to refund me, if they actually ever do.
To other reading this, DON'T DEAL WITH THIS COMPANY, YOU WILL REGRET IT!!!!