Netstar... pathetic customer care

After reviewing my experience with netstar I recieved a call of apology. I appreciated Petronellas empathy however there are still issues that are unresolved I asked if the device which in question that is faulty can be removed from lt car and was told I will be charged for removal as it's not their responsibility If there Is no responsiblity for a service provider then what service are they boasting She informed me that they would be looking into my query of why was I charged for six years of there's no method of back checking when last the device was In working condition I'm still awaiting the call back on the decision of whether they will remove the faulty unit from my car to date Without charging me for it as it could draw current from my car battery causing it to breakdown from battery drainage as ive had an alternate service provider installed in order for my Insurance to be valid. Netstar has poor customer care and in my opinion are taking monies for services not rendered Rather change or get out of a contract as soon as it expires and ensure they remove the device as it's a secret as to where its located in Your own car even when not in use any longer