Netstar pathetic call center response.

I called the company to cancel a written-off vehicle. Firstly I could hardly hear what the operator (Balencia) was saying because of the background noise. She very arrogantly started explaining it is a call center and that there is nothing she could do. I asked her to speak up and she rep**** "it is very unprofessional to scream" she cannot do that. This is where I had enough of the arrogance I immediately reminded her who the customer is. This is the second time we had to phone Netstar to cancel the contract which we paid for the full period and they still ask for a cancelation fee. My advice - Let your money do the talking. They will disappoint you.