Netstar Pathetic

Netstar let me start by saying you don't even deserve one star-however to complete this bad review I had to give u just one because you deserve a 1/4 of a star. From the 7th of September 2024 to date my car mobilizer has been alarming, I drive the car with that sound to work and back, when I press the button for response, the netstar team doesn't respond promptly. When they do respond, you will be speaking to a consultant that will always tell you, they will escalate the matter, wonder where does the escalation go, because it's falling on deaf ears.

When they call you they ask you the same questions as if the incident hasn't been reported. They don't follow up on clients to ascertain that the issue has been resolved. They wait for the client to make arrangements so that their faulty device can be replaced or checked upon. I'm so sick of your pathetic service, your customer service is beyond bearable, this is not normal human error but pure negligence and incompetence of ensuring the clients need and security are met. Winnie Sebote was the last consultant who phoned me on Friday the 20th September promised to escalate the matter as usual even now am waiting, no phone call no message through email communications.

Keep you pathetic service month end I move from this hell of a service. Come remove your non functional device, maybe you can place it on broken, stationery vehicles as if of no good. Lerato Letsoalo