Netstar not making an effort to fix my tracker.

Up until the 01Dec 2023 the tracker in my car was working perfectly. Then netstar changed to a new app/tracking platform. I followed the instructions and downloaded the new app. 25 days, 6 long emails and 3 international calls later and it's still not working.

The are going to deduct money from my account at the end of the month for a service they are unable to provide.

The staff don't seem to have training on the upgraded system because they don't understand why it's not working. Where are the managers? The Tecnical advisors? Does netstar have a manager who can relentlessly persue a solution unti my issue is resolved? I don't think so.

Is there anyone who can help me?