AG
Arthur G

1 reviews | Active since Apr 2024

12 Jun 2025, 08:32

Netstar not honest!

Watch out for debit orders! I was a client of Netstar from January 2013. February 2025 I cancelled my contract by email. They acknowledged stating that there is a one month instalment cancellation fee. In March the normal debit was done as per their email. Then in April an amount of R95.00 was debited. They have not answered my emails and continued debiting my account with this amount for two further months. I have now blocked them via my Bank.

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Replies (2)
Netstar
Netstar's reply12 Jun 2025, 08:40
Official
Good day Arthur, 

Thank you for bringing this to our attention, we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply12 Jun 2025, 15:48
Official
Good day Arthur, 

Please note that a refund has been processed on your account. Kindly allow 7 to 14 working days for the amount to reflect in your account. Should you require any further assistance, please do not hesitate to reach out to us — we’ll be happy to assist.
We do apologise for the inconvenience caused. 

Kind regards 
Netstar 

Best regards,