Netstar not doing there Job

Item: Netstar
Rating: 1
Author: Gerhard E

Good day My Hilux was stole about 4 week ago. Netstar only informed me of the theft 40min after it was ******. The excuse was that the unit is faulty and that I should have tested it regularly. Now we tested my wife`s tracking unit and it is also faulty. It is such a hassle just to get someone to fix the unit that I am thinking of moving to a different company. What a bad experience

Helpful (0)

Replies (3)

Netstar's replyOfficial

13 Apr 2022, 12:02

Hello Mr Gerhard,

We are in communication with the client and will update the post accordingly

regards,
Netstar Team

Netstar's reply13 Apr 2022, 12:02

Official

Hello Mr Gerhard,

We are in communication with the client and will update the post accordingly

regards,
Netstar Team

Netstar's replyOfficial

13 Apr 2022, 12:58

Hello Mr Gerhard,

Please note I have escalated the matter t. o the relevant department to assist and will provide feedback

regards,
Netstar Team

Netstar's reply13 Apr 2022, 12:58

Official

Hello Mr Gerhard,

Please note I have escalated the matter t. o the relevant department to assist and will provide feedback

regards,
Netstar Team

Netstar's replyOfficial

14 Apr 2022, 08:18

Hello Mr Gerhard,

Please note that Johannes Martin from the Fleet department will contact for assistance.

Kindly note I will close this ticket in the interim.

regards,
Netstar Team

Netstar's reply14 Apr 2022, 08:18

Official

Hello Mr Gerhard,

Please note that Johannes Martin from the Fleet department will contact for assistance.

Kindly note I will close this ticket in the interim.

regards,
Netstar Team