1 reviews | Active since Dec 2016
Netstar not cancelling my subscription
Firstly thank you for the years of service to Netstar. It has been good before I start
Ive had Netstar for many years.
I sold my Haval in I think August 2022. I called Netstar to confirm my subscription with them has been cancelled and the gentleman confirmed that it is indeed cancelled. The October 18th I sold my Bakkie, which Ive had since 2017. There were issues with the Netstar phones at the time so I sent numerous emails with no reply.
I moved to Germany, so I cannot be reached on my SA phone anymore. After reversing the debit order, cause I sent numerous emails asking them to cancel the subscription they call my dad. I sent through all the emails i sent to this point to my dad and then someone from Netstar contacted me saying I owe R1500 odd via email. I told them that this info is false as I sent numerous mails to cancel my Ford, and the Haval has been cancelled.
After 2 emails back and forth, this person stopped contacting me completely. Few days later I receive another invoice, again Netstar invoicing me for both vehicles.
Few days later I get a mail from debt collectors saying I owe R2100 odd for both vehicles.
I have sent a mail every single time I received something, just with no reply
PLEASE CANCEL MY SUBSCRIPTION. I DONT OWN ANY VEHICLES IN SA ANYMORE.
Thank you guys
The number is for my dad as I dont have an SA number anymore
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
