DL
Dewald L

1 reviews | Active since Dec 2016

29 Dec 2022, 14:58

Netstar not cancelling my subscription

Firstly thank you for the years of service to Netstar. It has been good before I start

Ive had Netstar for many years.

I sold my Haval in I think August 2022. I called Netstar to confirm my subscription with them has been cancelled and the gentleman confirmed that it is indeed cancelled. The October 18th I sold my Bakkie, which Ive had since 2017. There were issues with the Netstar phones at the time so I sent numerous emails with no reply.

I moved to Germany, so I cannot be reached on my SA phone anymore. After reversing the debit order, cause I sent numerous emails asking them to cancel the subscription they call my dad. I sent through all the emails i sent to this point to my dad and then someone from Netstar contacted me saying I owe R1500 odd via email. I told them that this info is false as I sent numerous mails to cancel my Ford, and the Haval has been cancelled.

After 2 emails back and forth, this person stopped contacting me completely. Few days later I receive another invoice, again Netstar invoicing me for both vehicles.

Few days later I get a mail from debt collectors saying I owe R2100 odd for both vehicles.

I have sent a mail every single time I received something, just with no reply

PLEASE CANCEL MY SUBSCRIPTION. I DONT OWN ANY VEHICLES IN SA ANYMORE.

Thank you guys

The number is for my dad as I dont have an SA number anymore

0
Replies (5)
Netstar
Netstar's reply29 Dec 2022, 15:03
Official
Good day 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.

Kind regards
Netstar
DL
Dewald L's update29 Dec 2022, 15:04
Reviewer Update
Thank you. Again like I said I am not unhappy, but I just would like this matter resolved
DL
Dewald L's update03 Feb 2023, 09:31
Reviewer Update
I wrote this review 29 December, 7 Jan I got a mail saying sorry weve been on christmas holiday and will get back to you soon, and still nothing!!!! I am receiving emails from debt collectors, and I tell them Netstar is not replying anything. I DO NOT HAVE A SOUTH AFRICAN NUMBER ANYMORE. PLEASE CONTACT ME ON EMAIL SO THAT WE CAN GET THIS DONE!!!!
DL
Dewald L's update03 Feb 2023, 09:32
Reviewer Update
I mail them, my dad in SA has tried to call them numerous times on the number on the email I received on the 6th, with no answer. This is really terrible
Netstar
Netstar's reply03 Feb 2023, 10:09
Official
Good day  

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note  one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar