NN
Nhlonipho N
1 reviews | Active since Nov 2015
09 Sept 2026, 11:39
Netstar? Nope Net-Wait
Reported a fault in my alarm system 2 weeks ago and to date, even after customer agent promised a quick response call for a technician- no follow up communication. Who is the highest bidder who has been promised my car????? Come on! Tell me already so there are no surprises when I walk out the mall and not find my car where I parked it!!??
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
09 Sept 2026, 11:52Good day Nhlonipho,
We are terribly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused.
We understand your concerns and would appreciate the opportunity to investigate the matter further.
Once our investigation is complete, we will provide you with feedback.
Kind regards,
Netstar
We are terribly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused.
We understand your concerns and would appreciate the opportunity to investigate the matter further.
Once our investigation is complete, we will provide you with feedback.
Kind regards,
Netstar
Best regards,
Netstar's reply09 Sept 2026, 11:52
Official
Good day Nhlonipho,
We are terribly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused.
We understand your concerns and would appreciate the opportunity to investigate the matter further.
Once our investigation is complete, we will provide you with feedback.
Kind regards,
Netstar
We are terribly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused.
We understand your concerns and would appreciate the opportunity to investigate the matter further.
Once our investigation is complete, we will provide you with feedback.
Kind regards,
Netstar
Best regards,
NN
Nhlonipho N's updateReviewer Update
09 Sept 2026, 12:12Good day
I have received a telephonic commutation from one of your agents who advised the matter is being escalated and she shall revert
I have received a telephonic commutation from one of your agents who advised the matter is being escalated and she shall revert
NN
Nhlonipho N's update09 Sept 2026, 12:12
Reviewer Update
Good day
I have received a telephonic commutation from one of your agents who advised the matter is being escalated and she shall revert
I have received a telephonic commutation from one of your agents who advised the matter is being escalated and she shall revert
Netstar's replyOfficial
09 Sept 2026, 12:19Good day Nhlonipho,
Thank you for your email.
We confirm that the matter has been escalated to the relevant department for further investigation.
We are currently awaiting feedback and will keep you updated on the progress.
We appreciate your patience and will revert to you as soon as we receive an update.
Kind regards,
Netstar
Thank you for your email.
We confirm that the matter has been escalated to the relevant department for further investigation.
We are currently awaiting feedback and will keep you updated on the progress.
We appreciate your patience and will revert to you as soon as we receive an update.
Kind regards,
Netstar
Best regards,
Netstar's reply09 Sept 2026, 12:19
Official
Good day Nhlonipho,
Thank you for your email.
We confirm that the matter has been escalated to the relevant department for further investigation.
We are currently awaiting feedback and will keep you updated on the progress.
We appreciate your patience and will revert to you as soon as we receive an update.
Kind regards,
Netstar
Thank you for your email.
We confirm that the matter has been escalated to the relevant department for further investigation.
We are currently awaiting feedback and will keep you updated on the progress.
We appreciate your patience and will revert to you as soon as we receive an update.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
16 Sept 2026, 13:52 Good day Nhlonipho,
Thank you for taking our call earlier.
As per our telephonic conversation, you confirmed that the technician attended your premises and that the matter has been resolved.
We will therefore be closing the ticket from our side.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
Netstar
Thank you for taking our call earlier.
As per our telephonic conversation, you confirmed that the technician attended your premises and that the matter has been resolved.
We will therefore be closing the ticket from our side.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
Netstar
Best regards,
Netstar's reply16 Sept 2026, 13:52
Official
Good day Nhlonipho,
Thank you for taking our call earlier.
As per our telephonic conversation, you confirmed that the technician attended your premises and that the matter has been resolved.
We will therefore be closing the ticket from our side.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
Netstar
Thank you for taking our call earlier.
As per our telephonic conversation, you confirmed that the technician attended your premises and that the matter has been resolved.
We will therefore be closing the ticket from our side.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
Netstar
Best regards,