LS
Lu S
1 reviews | Active since Mar 2009
03 Feb 2026, 16:04
Netstar non existing customer service
When I read all the reviews of the last few weeks it is quite evident what the major issue is with Netstar : non existing Customer service. I have twice now in the last few months sent an email to request a breakdown of my fees. I have a tracker and Netstar companion. This means I should pay R193 + R89 + R15 (for extra member), however for months now I have been paying : R193 (correct) + R173 (incorrect) + R45 (incorrect). No one has come back to me to explain what the additional charges are. This is such a frustrating company to deal with. Could someone please EMAIL me my correct fees with an explanation. No calls please.
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Netstar's replyOfficial
03 Feb 2026, 16:24Good day Lu,
Thank you for your message and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the lack of feedback and clarity on your billing.
We understand your concern about the charges currently reflecting on your account. Your request for a detailed fee breakdown has been escalated to our Internal Team for urgent review.
A full written breakdown of all fees will be sent to you via email as requested.
Kind Regards,
Netstar
Thank you for your message and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the lack of feedback and clarity on your billing.
We understand your concern about the charges currently reflecting on your account. Your request for a detailed fee breakdown has been escalated to our Internal Team for urgent review.
A full written breakdown of all fees will be sent to you via email as requested.
Kind Regards,
Netstar
Netstar's reply03 Feb 2026, 16:24
Official
Good day Lu,
Thank you for your message and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the lack of feedback and clarity on your billing.
We understand your concern about the charges currently reflecting on your account. Your request for a detailed fee breakdown has been escalated to our Internal Team for urgent review.
A full written breakdown of all fees will be sent to you via email as requested.
Kind Regards,
Netstar
Thank you for your message and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the lack of feedback and clarity on your billing.
We understand your concern about the charges currently reflecting on your account. Your request for a detailed fee breakdown has been escalated to our Internal Team for urgent review.
A full written breakdown of all fees will be sent to you via email as requested.
Kind Regards,
Netstar