JP
Jared P
1 reviews | Active since Aug 2020
04 Aug 2021, 15:40
NETSTAR - Non existent service.
On 15 April 2021 I replaced a vehicle, cancelling the old contract and taking a new contract for the new vehicle.
Everything was done over the phone, cancellation and sign up of the new contract, fast forward to my debit date, I have been debited for the cancelled unit + my new vehicle + my existing vehicle.
After many calls to customer services and many e-mails, there is just no help. 4 months have gone by while I'm being debited each month.
Absolutely shocking service from Netstar.
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Netstar's replyOfficial
05 Aug 2021, 09:41Good day Jared,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
Netstar's reply05 Aug 2021, 09:41
Official
Good day Jared,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar