Netstar - Non existent customer service at inflated premiums!!

I was in a three year contract with Netstar for my Cybersleuth Supreme from November 2011. This ended and my premium kept increasing. When I called now to enquire re a new product for a new vehicle, they tell me the equivalent product is the Safe and Sound Plus which is R169 as compared to the R240 I was playing for the last 7 years! When I asked why the premium wasn't reduced, I was told that I was supposed to call in? Funny how I didn't need to call in to get the increase in premium every year!!! Not to mention that I was on hold for 15 minutes after my first two calls were disconnected. At this point, Tracker is looking like the better option!!