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OJ
Okker J

1 reviews | Active since Apr 2022

10 May 2022, 16:14

Netstar, NO response and NO service on urgent issue

The fitted netstar device in my vehicle is draining the battery. I logged an urgent call via the support desk (telephonically) on 4 May 2022 for the removal of the device. After not getting any scheduled service to remove the device, I followed up on the 6th of May 2022, but still no response, I followed up on the 9th of May and still no response. In calling the support desk on the 10th of May, I get the same standard response. "Sir, it is the scheduling desk, they should call you, we will send them a mail" I am still with a vehicle with a run down battery. No help at all

0
Replies (5)
Netstar
Netstar's reply10 May 2022, 16:31
Official
Good day Okker 

Thank you for bringing this to our attention. We will look into your matter and contact you to further assist. 

Regards 
Netstar 
OJ
Okker J's update11 May 2022, 08:33
Reviewer Update
Thank you, after the 4th Call and 4th CAS number I have now received a call to schedule an appointment for 15:00 today 11 May 2022. (One week from the first call) I am waiting to see if this happens and if my account is properly closed. I will post the results here.
Netstar
Netstar's reply11 May 2022, 08:51
Official
Good Day Okker, 

Thank you for the feedback and  for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.

Kind Regards 
Netstar
OJ
Okker J's update12 May 2022, 15:49
Reviewer Update
a Netstar Technician contacted me and spent time trying to remove the device from my vehicle. He was a very nice person. He was not successful in removing the device from the vehicle as he could not find it based on the Netstar Placement matrix. He then assured me that the device can not cause a battery issue. I have logged another call to close my account, I am interested to see if this will be as difficult as getting a response on my other calls.
Netstar
Netstar's reply12 May 2022, 16:16
Official
Hello Mr Jordaan , 

Please note I tried calling you to no avail. 

Please confirm if you want to cancel the contract as I am uncertain about your request . 

regards, 
Netstar Team