JH
Johnathan H
1 reviews | Active since Mar 2020
30 Jun 2025, 13:33
NETSTAR - NO RESPECT! POOR!!!
Based in Cape Town, came out to install a tracker, did not fit all panels correctly, left marks, cigarette and other smells in my car. This is totally unacceptable. Their escalations manager laughed at the situation when I called them. They are not offering any assistance and expect me to just leave it like this. You VANDALIZED my property
Helpful (0)
Replies (11)0
Replies (11)
Netstar's replyOfficial
30 Jun 2025, 13:37Good day Johnathan,
Thank you for highlighting this matter with us. We’re sorry to hear about your experience, and please be assured that this does not reflect the standards we uphold in our business. We take such concerns seriously and will investigate the matter thoroughly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We’re sorry to hear about your experience, and please be assured that this does not reflect the standards we uphold in our business. We take such concerns seriously and will investigate the matter thoroughly.
Kind regards,
Netstar
Netstar's reply30 Jun 2025, 13:37
Official
Good day Johnathan,
Thank you for highlighting this matter with us. We’re sorry to hear about your experience, and please be assured that this does not reflect the standards we uphold in our business. We take such concerns seriously and will investigate the matter thoroughly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We’re sorry to hear about your experience, and please be assured that this does not reflect the standards we uphold in our business. We take such concerns seriously and will investigate the matter thoroughly.
Kind regards,
Netstar
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 13:53Technician calls me - No one smoked in the car, but might have smoked around the car while they were working - doors open. Arrogance in his tone, like I messed up my own panels.
JH
Johnathan H's update30 Jun 2025, 13:53
Reviewer Update
Technician calls me - No one smoked in the car, but might have smoked around the car while they were working - doors open. Arrogance in his tone, like I messed up my own panels.
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 14:12Wondering how long I will wait for a solution? Please schedule to come remove the tracker. Cannot deal with non-existent support, arrogant technicians, Laughing escalation managers, planners that cannot bother to take a call.
JH
Johnathan H's update30 Jun 2025, 14:12
Reviewer Update
Wondering how long I will wait for a solution? Please schedule to come remove the tracker. Cannot deal with non-existent support, arrogant technicians, Laughing escalation managers, planners that cannot bother to take a call.
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 14:32Not only your technical team - your entire team. Absolutely no customer service
JH
Johnathan H's update30 Jun 2025, 14:32
Reviewer Update
Not only your technical team - your entire team. Absolutely no customer service
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 15:392 hours later, panels in the same state, smell of my car in the same state - no one bothered to call.
JH
Johnathan H's update30 Jun 2025, 15:39
Reviewer Update
2 hours later, panels in the same state, smell of my car in the same state - no one bothered to call.
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 15:58Was just messaged that you guys cannot assist today, it is 4pm and you guys are knocking off. Brilliant, you come out, mess up my vehicle, and then just leave it.
Thankfully its not your problem, guess what - YOU CAUSED THIS , FIX IT
Thankfully its not your problem, guess what - YOU CAUSED THIS , FIX IT
JH
Johnathan H's update30 Jun 2025, 15:58
Reviewer Update
Was just messaged that you guys cannot assist today, it is 4pm and you guys are knocking off. Brilliant, you come out, mess up my vehicle, and then just leave it.
Thankfully its not your problem, guess what - YOU CAUSED THIS , FIX IT
Thankfully its not your problem, guess what - YOU CAUSED THIS , FIX IT
Netstar's replyOfficial
30 Jun 2025, 15:58Good day Johnathan,
We are sorry that you had this experience with our Technical Team.
Please note matter has been escalated for further assistance.
Regards,
Netstar
We are sorry that you had this experience with our Technical Team.
Please note matter has been escalated for further assistance.
Regards,
Netstar
Netstar's reply30 Jun 2025, 15:58
Official
Good day Johnathan,
We are sorry that you had this experience with our Technical Team.
Please note matter has been escalated for further assistance.
Regards,
Netstar
We are sorry that you had this experience with our Technical Team.
Please note matter has been escalated for further assistance.
Regards,
Netstar
JH
Johnathan H's updateReviewer Update
30 Jun 2025, 16:04LOL - Take your generic responses and send it to a no-reply box, it's about as useful as diluted water.
JH
Johnathan H's update30 Jun 2025, 16:04
Reviewer Update
LOL - Take your generic responses and send it to a no-reply box, it's about as useful as diluted water.
Netstar's replyOfficial
30 Jun 2025, 16:08Good day Johnathan,
Thank you for your correspondence.
Please note matter has been escalated for further assistance.
Regards,
Netstar
Thank you for your correspondence.
Please note matter has been escalated for further assistance.
Regards,
Netstar
Netstar's reply30 Jun 2025, 16:08
Official
Good day Johnathan,
Thank you for your correspondence.
Please note matter has been escalated for further assistance.
Regards,
Netstar
Thank you for your correspondence.
Please note matter has been escalated for further assistance.
Regards,
Netstar
Netstar's replyOfficial
01 Jul 2025, 12:07Good day Johnathan,
We are pleased to see that you were contacted and assisted with your query. We sincerely apologize for the inconvenience caused. Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
We are pleased to see that you were contacted and assisted with your query. We sincerely apologize for the inconvenience caused. Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
Netstar's reply01 Jul 2025, 12:07
Official
Good day Johnathan,
We are pleased to see that you were contacted and assisted with your query. We sincerely apologize for the inconvenience caused. Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
We are pleased to see that you were contacted and assisted with your query. We sincerely apologize for the inconvenience caused. Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
JH
Johnathan H's updateReviewer Update
01 Jul 2025, 12:10Glad? You guys think this is over?
You guys did nothing to fix your mess.
Send you proud little message, THIS IS NOT RESOLVED
You guys did nothing to fix your mess.
Send you proud little message, THIS IS NOT RESOLVED
JH
Johnathan H's update01 Jul 2025, 12:10
Reviewer Update
Glad? You guys think this is over?
You guys did nothing to fix your mess.
Send you proud little message, THIS IS NOT RESOLVED
You guys did nothing to fix your mess.
Send you proud little message, THIS IS NOT RESOLVED